Free help lines in New Mexico
State and local agencies that help older adults and their families in New Mexico. Calling them is free.
ESB (EverySeniorBenefits.com) is not a government agency. These numbers reach the agencies directly. We have no phone line of our own and never charge for help.
In an emergency, call 911.
Read the New Mexico benefits guide
New Mexico agencies
Medicaid and help paying Medicare costs
Turquoise Care (Medicaid) and Medicare Savings Programs
New Mexico Health Care Authority
- Phone 1-800-283-4465 Consolidated Customer Service Center; also for applying for Medicaid by phone; Spanish phone applications: 855-637-6574
- Hours 7:00am-6:30pm, Monday through Friday
- Website hca.nm.gov
- Online yes.nm.gov
Checked 2026-10-18 on hca.nm.gov
Food help (SNAP)
Supplemental Nutrition Assistance Program (SNAP)
New Mexico Health Care Authority
- Phone 1-800-283-4465 Consolidated Customer Service Center; ISD Information Line for case details 855-309-3766 (24/7)
- Hours 7:00am-6:30pm, Monday through Friday
- Website hca.nm.gov
- Online yes.nm.gov
Checked 2026-10-18 on hca.nm.gov
Free Medicare counseling
New Mexico SHIP (State Health Insurance Assistance Program)
New Mexico Aging & Long-Term Services Department, Aging & Disability Resource Center
- Phone 1-800-432-2080 Live chat also available on the ADRC website
- Hours Monday to Friday, 7:45am to 5pm MT
- Website aging.nm.gov/consumer-elder-rights/aging-disability-resource-center-adrc/ship
- Email [email protected]
Checked 2026-10-18 on aging.nm.gov
Aging services and local help
Aging and Disability Resource Center (ADRC)
New Mexico Aging & Long-Term Services Department
- Phone 1-800-432-2080 ALTSD main office (Santa Fe): 505-476-4799
- Hours Monday to Friday, 7:45am to 5pm MT
- Website aging.nm.gov
- Email [email protected]
Checked 2026-10-18 on aging.nm.gov
Help with energy bills
Low Income Home Energy Assistance Program (LIHEAP)
New Mexico Health Care Authority
- Phone 1-800-283-4465 Apply online through YesNM or at your nearest ISD office
- Website hca.nm.gov/lookingforassistance/low_income_home_energy_assistance_program
- Online yes.nm.gov
Checked 2026-10-18 on hca.nm.gov
Report abuse, neglect or exploitation
Adult Protective Services (APS)
New Mexico Aging & Long-Term Services Department
- Phone 1-866-654-3219 APS Statewide Intake; on call 24/7 for emergency reports
- Hours 24 hours a day, 7 days a week for emergency reports
- Website aging.nm.gov/protecting-adults
- Online hssnmprod.wellsky.com/assessments/?WebIntake=736C2553-66C1-4A51-9E51-43B5C129FB89
Checked 2026-10-18 on www.aging.nm.gov
Nursing home and assisted living complaints
Long-Term Care Ombudsman Program
New Mexico Aging & Long-Term Services Department
- Phone 1-866-451-2901 Toll-free, statewide
- Website aging.nm.gov/ombudsman
Checked 2026-10-18 on aging.nm.gov
Report Medicare fraud and billing errors
New Mexico Senior Medicare Patrol (SMP)
New Mexico Aging & Long-Term Services Department
- Phone 1-800-432-2080 Through the ADRC
- Website aging.nm.gov
Checked 2026-10-18 on smpresource.org
Insurance questions and complaints
Office of Superintendent of Insurance (OSI)
New Mexico Office of Superintendent of Insurance
- Phone 1-855-427-5674
- Website osi.state.nm.us
Checked 2026-10-18 on www.osi.state.nm.us
Scams and consumer complaints
Consumer Protection Division
New Mexico Department of Justice
- Phone 1-844-255-9210 Toll-free consumer line from an NMDOJ notice; NMDOJ main line 505-490-4060
- Website nmdoj.gov
- Online nmdoj.gov/get-help/submit-a-complaint
Checked 2026-10-18 on nmdoj.gov
National help lines
Social Security national line
Social Security Administration
Call about retirement, disability, survivor or SSI benefits, Social Security cards, Medicare enrollment and replacement Medicare cards.
- Phone 1-800-772-1213
- TTY 1-800-325-0778
- Hours Monday to Friday, 8 a.m. to 7 p.m. local time; automated phone services 24 hours a day
- Languages Spanish and other-language pages at ssa.gov/es and ssa.gov/multilanguage
- Website ssa.gov
- Online Sign in to or create a my Social Security account (benefit letters, SSA-1099, direct deposit, address change, Statement)
Waits are usually shorter in the morning and later in the week and month. The automated line, open 24 hours, can send a benefit letter, a replacement SSA-1099 or Medicare card, and change your address or phone. Find a local office at ssa.gov/locator.
Checked on www.ssa.gov
1-800-MEDICARE
Centers for Medicare & Medicaid Services
Call about Medicare coverage, claims, bills, plan choices and enrollment, drug plans, and to report suspected Medicare fraud or file complaints.
- Phone 1-800-633-4227 (1-800-MEDICARE)
- TTY 1-877-486-2048
- Hours 24 hours a day, 7 days a week (except some federal holidays); live chat same hours
- Languages Ask for an interpreter (medicare.gov/about-us/other-languages)
- Website medicare.gov
- Online Live chat with Medicare
This is also how to reach the Medicare Beneficiary Ombudsman: if your plan or 1-800-MEDICARE has not solved a problem, ask the representative to send your complaint to the Ombudsman. Drug and Medicare Advantage plan complaints can also be filed online at medicare.gov/my/medicare-complaint.
Checked on www.medicare.gov
Medicare quality help line (QIO)
Acentra Health
Appeal if you think a hospital, nursing home or other Medicare provider is ending your care too soon, or complain about the quality of care.
- Phone 1-888-315-0636
- TTY 711
- Hours Weekdays 9 a.m. to 5 p.m.; weekends and holidays 10 a.m. to 4 p.m. (local time)
- Website acentraqio.com
Checked on acentraqio.com
Eldercare Locator
U.S. Administration for Community Living (run by USAging)
Find local help for older adults and caregivers: Area Agency on Aging, meals, transportation, in-home care, caregiver support, legal help and more.
- Phone 1-800-677-1116
- TTY 711
- Hours Monday to Friday, 8 a.m. to 9 p.m. Eastern
- Languages Spanish-speaking specialist by phone; interpretation in 150 languages during business hours
- Website eldercare.acl.gov
- Email [email protected]
TTY users: call 711 and ask the relay operator to connect you to 1-800-677-1116.
Checked on eldercare.acl.gov
National Elder Fraud Hotline
U.S. Department of Justice, Office for Victims of Crime
For people 60+ (or family) who lost money or were targeted by fraud; case managers help you report it and connect to resources.
- Phone 1-833-372-8311 (1-833-FRAUD-11)
- Hours Monday to Friday, 10 a.m. to 6 p.m. Eastern
- Website justice.gov/elderjustice/find-help-or-report-abuse
- Online Elder Justice locator for state and local resources
Checked on www.justice.gov
988 Suicide & Crisis Lifeline
988 Suicide & Crisis Lifeline (funded by SAMHSA)
Call, text or chat any time if you or someone you care about is in emotional distress, a mental health or substance use crisis, or thinking about suicide.
- Phone 988
- Text 988
- Hours 24 hours a day, 7 days a week
- Languages Spanish: press 2 when calling; Spanish text and chat available; interpretation services offered
- Website 988lifeline.org
- Online Chat with a counselor online
Phone menu: press 1 for the Veterans Crisis Line, press 2 for Spanish. Free and confidential. In immediate danger, call 911.
Checked on 988lifeline.org
Page last reviewed: 2026-10-18